When we reserve space on our appointment schedule, our time and services are for you. If that time becomes non-productive, there is a loss to the operation of our team. Our policy requires a 24 hour cancellation notice if you cannot make your scheduled appointment. Repeat offenders will be required to prepay for their services.
We provide confirmation calls/text/email 1 week, 48hrs, 24hrs & 1hr prior to your scheduled time. These calls are a courtesy and failure to receive your call is not a valid reason for a ‘no show’. Please confirm we have your correct information on file to insure a successful confirmation/reminder process.
Cancellations are only accepted by phone. Our texting service is a computer generated program not a texting/communication app. Thank you for understanding.
We strongly encourage you to arrive early. Parking can take extra time. Please call the desk the moment you know you will be late. We work very hard to schedule the right amount of time for each service. Accommodating late guests is often impossible without disrupting every other guest scheduled that day. Please be aware in the unfortunate event you are late, we cannot guarantee that your services will be performed that day. Tardiness may require rescheduling your appointment for another day or seeing another stylist.
In the event that you are not satisfied with your service, we ask you to please contact us within 7 days of that service. We like every opportunity to meet and exceed your expectations. Any issues reported longer than 7 days from the original appointment date will not immediately be considered a redo but will be assessed on a case by case basis.
In order to guarantee the quality of our products, we will no longer be accepting returns on our products. Most of our products can be tested before purchase.
We will replace any damaged product (pump failure, etc.) if returned with-in 60 days and as long as item is not expired.